CandleStick Charts
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Frequently Asked Questions:
This is intended to be a practical list of frequently asked questions, and the
answers to them. Not all of your questions may be addressed here, but it's a great place
to start.
If you have a question that is not addressed here, please use our online contact form HERE
and we will be happy to assist you.
Are you really offering a no-cost, no obligation
"free" trial?
| Yes. Absolutely. See for yourself by
clicking the order button in the center of the navigation bar at the top of this page. The
cost to sign up for ChartSmarts is $0. After you
place your order online you get to try out ChartSmarts for 2 weeks completely free before
you are charged the regular subscription price of $39.99/month or $399 per year.
If you are not completely satisfied for any reason, just
cancel within 14 days and you won't be charged a dime. |
I read in Investor's Business Daily that
ChartSmarts was ranked #3 among 300 investment newsletters, do I have to order
ChartSmarts through IBD/SIE?
| No, you do not have to order ChartSmarts
through SIE, but if you want to take advantage of their other highly ranked newsletters,
we definitely recommend the deal. |
How do I navigate this site?
| ChartSmarts.com was designed to have a
visual navigation bar on every page. This bar is located at the top of each page, with 7
navigable images in a row. Mouse over the images and the description below it will change
to reflect where that navigation button will take you. Or click on the image to the left
above the menu to return to the homepage. |
How much does ChartSmarts cost?
| ChartSmarts costs only $39.99 monthly, or
$399 annually. |
How does ChartSmarts get delivered to me?
| ChartSmarts is delivered to the email
address you enter on the order form each morning. Subscribers can also access ChartSmarts
online at Traders-Talk.com in our very own forum, which is password protected for
subscribers only. We do not deliver ChartSmarts via fax nor snail mail. |
I just ordered ChartSmarts online. When do I get my first issue?
| If you ordered ChartSmarts during the week after
the market has opened, you will receive your first issue before the next trading
day's open. You can expect an issue via email five days per week, Monday through Friday,
before 8:30 AM Eastern Standard time. |
I ordered ChartSmarts and should have
received my first issue already, but I haven't. What went wrong?
| There are two good possibilities. One
reason is that we have an incorrect email address for you. If you did not receive a
receipt via email within 10 minutes of ordering, this is the most likely culprit. Send us
an email with your name and corrected email address, and we'll fix this for you. The other possibility is that your email program or ISP is
blocking our newsletter emails. It is a good idea to 'whitelist' chartsmarts.com
(specifically permit us to send you emails) as soon an you place your order. Click the
link below for some general instructions on whitelisting email addresses: Whitelist help
link. |
What time is ChartSmarts published?
| ChartSmarts is published before
every trading day. Usually this is between 8-8:30 AM Eastern Time, so you'll have plenty
of time to place your trades before the market even thinks of opening. |
I ordered ChartSmarts two weeks ago. When
do I get billed?
| If you ordered ChartSmarts 13 days ago,
expect to be billed tomorrow unless you notify us immediately to cancel your free trial. |
Do I need to re-order your newsletter next
month when the monthly subscription is over?
| No, you don't. For the convenience of
subscribers, we automatically process your credit card for as long as you would like to
subscribe, so you never miss a single trade. As a courtesy, you will be sent an email
notification reminding you of your purchase at for duration you subscribed to at the time
of ordering. If you ordered via PayPal, your subscription will also be processed
automatically. |
Why do I need to give you a credit card in
order to get the free trial newsletter?
| We've been in this business a long time and
over 90% of our subscribers stay with us for the long haul. To make the process smoother
for subscribers we gather the pertinent information and automate the process at the
begining of so you don't have to fuss with it later. You can also order via PayPal if you
prefer. PayPal billing is also automatic. |
I want to cancel ChartSmarts and not be
charged for the 2 weeks I tried it for. How do I make sure my credit card/PayPal isn't
billed?
We want to make this as simple as possible,
so just email us (or just reply to the order confirmation) with the name and email address
you provided us with when you ordered - within 14 days of ordering. No questions
asked. After you cancel, you will receive a cancellation confirmation email within one
business day. Keep this for your records. If you do not receive this, call us at
800.769.6980.
You can also us the contact form on our contact page. |
I subscribed to ChartSmarts over two
weeks ago, but I want to cancel. What do I do now?
| You can still send a cancellation notice at
any time, but if it is past the two week risk-free trial period, you will be
automatically billed at the regular subscription price. If you cancel, and if you have
been charged, you will continue to receive ChartSmarts until the subscription duration
expires regardless of whether your ordered a monthly or annual subscription. Note: We do
not offer refunds. If you are unsure about an annual committment, we suggest ordering
monthly first and then transferring your order to an annual order for the full discount
price. |
What about refunds?
| Since our company is offering non-tangible
irrevocable goods we do not issue refunds after the product is delivered. All subscribers
are responsible for understanding our billing policies before purchasing ChartSmarts
subscriptions at this site. Please make sure that you've carefully read our FAQ and legal
section. |
I need to change my credit card information
because my card is about to expire/was lost. How do I make changes to my account?
| We do not reccomend sending sensitive
information such as credit card details via unsecured email. To make changes to your
account please call us at 800.769.6980 M-F 9AM-4PM EST and we will make any changes you
need to your account for you. |
I'm going on vacation for 2 weeks. Can I
put my subscription on hold?
| Certainly. Just call us at the telephone
number provided on your order confirmation email, and let us know when you want your
subscription held, and when you want it reactivated. |
My email server doesn't accept HTML. How do
I use your charts if I can't see them?
Due to increased delivery problems due to
hyperactive spam filters and such, we also publish ChartSmarts online. In every
email issue you receive, you get a link to the online issue at this site. You can also
view ChartSmarts issues at Traders-Talk.com,
where they are posted on our own ChartSmarts Board, along with the archived issues.
Traders-Talk.com is
the longest continually running trading Message Board in the Internet, a free service to
traders and investors worldwide. Registration is free, but a password is required to
access the ChartSmarts Board. This password is provided to subscribers only in each
ChartSmarts email. |
What is the 30' rule you refer to in your newsletter?
The 30' Minute Trading Rule is a rule we
use to avoid the whipsaws of the beginning of the so-called 'amateur hour'
This means that, as a general rule, we are going to 'sit on our hands' during the first 30
minutes of trading. Additionally, if after the first 30' of trading the range of the stock
pick is within the stop and buy/short boundaries presented, the trade recommendation is
valid. If the stock's range is outside of the buy/short and stop boundry, the trade
recommendation is VOID. For example: if the
recommendation is "Buy a print of 10.25, with a stop of 9.95," and the stop
trades up to 10.50 during the first 30 minutes, we would pass on the trade. Similarly, if
that stock were to trade down to 9.90 before 10:00 AM EST, the trade would also be void.
There is no 30mn rule on limit orders, but if price gaps out of the buy/stop range the
trade is void. |
In ChartSmarts there was a chart with
comments on it like you had given it out as a short. Did I miss one? I thought you
always put your current positions at the bottom of your newsletters.
| Sometimes we make suggestions as a potential
short/buy, but we don't give a specific entry point. This may be because it may require
intraday trading, may be a longer term trade, (which we would then advise at a later time)
or it might be riskier than we prefer to advise our clients to take. We often refer to
these as "yoyo" trades (You're On Your Own.) If we don't give a specific entry and target, it doesn't go into the
performance record. Still, it's worth watching, and some clients might have acted upon the
advice. We have some institutional customers who are willing to take higher levels of risk
for greater rewards, and are hungry for new ideas. If we short (or buy) a stock in the
model portfolio, with specific entry points and targets, we'll reference it at the bottom
of the newsletter. |
I only trade indices DJI / Nasdaq / FTSE. Do
you make market analyses everyday to the indices?
| We always look at the Dow, Naz, and the
S&P. Upon occasion, we look at the FTSE,
but only occasionally. We do provide support and resistance levels and overall analysis on
the indices, and we forecast target levels once a support or resistance level is broken. |
Can I pick the stocks that you track?
| Not as of yet. Although we offer this
service to our Institutional Clients, it is not available to regular rate subscribers. |
What stocks are you tracking/holding right
now?
| After you subscribe to ChartSmarts, you will
find our current positions towards the end of the newsletter. You can also view our track
record, current holdings, and all of our historical holdings at Traders-Talk.com in the
ChartSmarts Forum. Registration to Traders-Talk and a subscriber password are required for
access. We do not normally make our holdings
or recommendations available to non-subscribers. |
Do you follow Austrailian/European/Asian
stocks?
| No, at this time we do not follow non-US
based stocks. |
How do you pick the stocks you write about
and make charts for?
| Although we do listen to subscribers, trusted
sources, and external technical analysis on occassion, ChartSmarts is mainly published
through extensive technical analysis and a keen eye for recognizing candlestick chart
patterns that have potential for big moves. By
looking at hundreds of patterns and setups on a daily basis, we can spot the winners with
such technical accuracy it's been said that we're the only service "with tomorrow's
charts today." |
What is the position size for each trade? For
a $50,000 account, I can't see putting more than 10% of it in any one trade.
That's correct. We allocate no more than 10%
of an account to any one trade in our model portfolio. Note that we have such close stops,
and we often have only a few positions on, so that this is rather conservative for a
trading account.
Regularly in volatile markets, we will recommend half positions which means we
recommend traders only use 5% of their total trading account for a single position.We do not usually advise subscribers to use margin if we have ten
50% positions or five full positions, as we usually do not use margin in our tracking
portfolio. Use discretion in your own accounts as best fits your trading style and risk
tolerances. |
If you have almost a 'full boat' of positions in the model portfolio and have only
room for one more pick, but are recommending more than one in the Watchlist, which one do
I go for?
| In rare cases like this, we would place the
orders for all of the recommendations and when the first one got filled, we would cancel
the other orders, making them invalid. |
How many picks do you offer, and typically, what is the frequency of trading?
We don't have quotas, and "how
many" isn't our criteria. We base our picks on quality technical analysis, and
sometimes that means we're inundated with new picks, and sometimes we can go a few days
without new ones. The reason for the disparity is that our main goal is low risk with
great returns through good analysis. We track our returns, and we live by them. We are not willing to compromise ChartSmarts
performance in order to "get more action."
That said, we've had days with as many as 7-10 trades
per day, but in general, we've averaged around three to four picks per day. Regardless,
we're always looking for potential trades, and always advising on the overall market and
various sectors. |
I have been a subscriber for a couple of months now and I notice that sometimes
when add a stock to your long watchlist you do not give potential targets. Why?
Sometimes, the target isn't clear, and we
don't want to get knocked out of a position too soon. Just because it SEEMS like we have a
crystal ball doesn't mean that we really can see what the future price of a stock will be!
As the stock trades on the break out, it will give some likely targets. So long as we have
a stop in place, it's OK to sit and wait for the pattern to reveal itself. |
How do I order?
| You can place your order online by clicking
on the 4th image at the top of this page, which will take you to our order page. You are
requested to read the terms of service (legal page)
before ordering. Or you can click here. |
My question isn't answered here, how do I ask my own question?
| You can send us your question through our
online contact form. Just be sure to enter your name and email address correctly so we can
respond directly to you. Click HERE for the contact page. |
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